Privacy Policy

This page describes what data AfterInspect collects, how it's used, and who it's shared with. It applies to the AfterInspect website and application at afterinspect.ca and afterinspect.com.

What we collect

Account information. When you create an account: your name, email address, company name, and either a password (stored as a salted hash, never in plain text) or your Google account identifier if you sign in with Google.

Inspection content. Everything you enter while using the product: property addresses, client and agent contact details, photos, video, dictated audio, transcripts, and the findings and notes you write. This is your business data - your clients' information, entered by you - and we treat it as such throughout this policy.

Billing information. Subscription payments are handled directly by Stripe. AfterInspect never receives or stores your card number - Stripe's own systems process and store that.

Client payment records. If you turn on client payments, we keep a record of each payment request and its outcome: the inspection it relates to, the amount, its status (for example paid or refunded), the time, your client's name and email address as you entered them, and Stripe's identifiers for the payment. AfterInspect never receives or stores a client's card number; that is entered on a page hosted by Stripe.

Your Stripe account details. To take client payments you connect your own Stripe account. Stripe collects and verifies the identity and business information it requires (which can include government ID details) directly from you, under Stripe's own privacy policy. AfterInspect does not receive that information. We keep only your connected account's identifier and its status (for example, ready or restricted).

Usage data. Basic operational data (e.g. which features are used, error logs) that helps us keep the product working and fix problems.

Website analytics. The marketing site (not the signed-in application) uses Google Tag Manager and Google Analytics to measure visits. This only runs on the public pages you're reading right now, never inside the product. Until you choose, and if you choose "No cookies", it runs in a cookieless mode: no cookies are set, and Google receives limited, anonymous information such as the page visited, your browser type and your approximate location (derived from your IP address, which Google Analytics does not store). If you choose "Accept cookies", it also sets cookies so repeat visits can be recognized. Your choice is saved in your browser, and you can change it by clearing this site's data.

How we use it

To provide the service: storing, syncing and rendering your inspections and reports, and generating the branded PDFs you send to clients.

Two AI-assisted features are optional and only run when you use them:

• Dictated audio is sent to Microsoft Azure's speech-to-text service to produce a transcript.
• If you request a structured draft of a finding, the transcript text is sent to Anthropic's API to generate a draft (severity, observation, recommendation). This draft is never inserted into a report automatically - you review, edit or discard it first.
• Speech-to-text transcription is processed in a United States Microsoft Azure region - the one piece of inspection content that leaves Canada in the course of providing the service. Photo, video and document storage does not use this region.

We also use your information to process payments (via Stripe), to send payment receipts and notices when client payments are used, to send transactional email such as report delivery and account notices, and to respond when you contact us for support.

Who we share it with

We don't sell your data, and we don't share it with advertisers. Data is shared only with the service providers (sub-processors) that make AfterInspect work:

• Stripe - subscription billing, and, if you turn on client payments, processing your clients' payments into your own Stripe account. Stripe handles that data under its own privacy policy.
• Microsoft Azure - speech-to-text transcription and media (photo/video) storage.
• Anthropic - AI-structured draft generation, only when you use that feature.
• Google - only if you choose to sign in with Google.
• Cloudflare - network delivery for the website and application.
• Resend - delivering report-share emails, payment receipts and account notices you trigger.
• Google Tag Manager and Google Analytics - marketing-site analytics (see "Website analytics" above).

Report sharing links

When you publish an inspection report to share with a client, AfterInspect creates a unique link. Anyone with that link can view the report until it expires (you choose the expiry period when publishing). Treat a published link like you would any document you hand to a client - don't post it somewhere public if the contents shouldn't be.

Data storage and security

Inspection data lives in a database where every account's data is isolated from every other account. Every query the application makes is automatically scoped to your account, and that scoping is applied on our servers on every request rather than in your browser. Photos and video are stored in Microsoft Azure Blob Storage. While you're out on an inspection, your data is cached locally on your own device (so the app keeps working with no signal) and synced to our servers automatically once you're back online.

How long we keep it

We keep your data for as long as your account is active. You can export a full copy of your data (all inspections, templates, comment library and media) at any time from your billing page. You can also delete your account and all of its data yourself from the same page - this is permanent and cancels your subscription, so export anything you want to keep first.

Your rights

You can access, export, correct or delete your data yourself from your billing page, or by contacting us at the address below. We aim to respond to any request sent to us within a reasonable time.

Children

AfterInspect is business software built for professional home inspectors. It isn't directed at children, and we don't knowingly collect information from anyone under 18.

Changes to this policy

If we make a material change to how we handle your data, we'll update this page and change the "last updated" date above.

Contact

Questions about this policy or your data: [email protected].

Person responsible for the protection of personal information: the Privacy Officer, reachable at the address above.